Terms and Conditions - House Clearance Purley

1. Definitions

• Service Provider: Refers to our House Clearance company operating in Purley.
• Client: The individual or entity requesting and receiving house clearance services.
• Agreement: This document outlining the terms and conditions of service.

2. Scope of Services

Our House Clearance services include the removal and disposal of unwanted items from residential properties in Purley. Services encompass:

• Furniture and appliance removal
• Garden waste clearance
• Estate and probate clearances
• Recycling and responsible disposal

3. Booking and Confirmation

To schedule a clearance, the Client must provide accurate information regarding the property location, size, and items to be cleared. A confirmation will be sent upon successful booking.

3.1 Changes to Bookings

Any changes to the scheduled service must be communicated at least 48 hours in advance. Failure to do so may result in additional charges.

4. Payment Terms

Payments are due upon completion of the clearance service unless other arrangements have been made. We accept various payment methods including:

• Cash
• Bank transfer
• Credit/Debit cards

4.1 Pricing

Our pricing structure is based on the volume of items, complexity of the clearance, and accessibility of the property. An estimate will be provided before commencing work.

5. Client Obligations

The Client agrees to:

• Ensure safe and legal access to the property.
• Inform the Service Provider of any hazardous materials present.
• Secure valuables and sensitive items before clearance.

5.1 Property Condition

The property should be free from excessive clutter that may impede clearance operations. Failure to maintain accessibility may result in additional fees.

6. Cancellation and Rescheduling

Clients may cancel or reschedule services up to 24 hours before the scheduled date without incurring charges. Cancellations made within 24 hours may be subject to a cancellation fee.

6.1 No-Shows

In the event of a no-show, the Client may be charged the full service fee.

7. Liability

While we exercise utmost care during the clearance process, the Service Provider is not liable for:

• Pre-existing damage to property.
• Loss or damage to items not explicitly listed as the Client’s responsibility.
• Accidental damage beyond our control.

7.1 Insurance

Our company maintains liability insurance to cover unforeseen incidents. Clients are encouraged to obtain their own insurance for high-value items.

8. Environmental Responsibility

We are committed to environmentally responsible disposal practices. Items suitable for recycling or donation will be handled accordingly to minimize landfill waste.

8.1 Hazardous Materials

Clients must disclose any hazardous materials present. We strictly prohibit the clearance of items such as asbestos, chemicals, and other dangerous substances.

9. Privacy Policy

We respect the privacy of our Clients. Personal information collected during the service will be used solely for service delivery purposes and will not be shared with third parties without consent.

9.1 Data Protection

All client data is stored securely in compliance with relevant data protection regulations.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Purley.

10.1 Amendments

We reserve the right to amend these terms at any time. Clients will be notified of significant changes via email or other communication methods.

11. Dispute Resolution

In the event of a dispute, we encourage clients to contact us directly to seek an amicable resolution. If unresolved, disputes may be escalated to relevant legal authorities.

11.1 Mediation

Both parties agree to attempt mediation before pursuing legal action.

12. Termination

This Agreement may be terminated by either party under the following conditions:

• Breach of Terms and Conditions by either party.
• Fraudulent activities or misrepresentation.
• Mutual agreement to terminate.

12.1 Effects of Termination

Termination of the Agreement will not affect the rights and obligations of either party accrued prior to termination.

13. Force Majeure

The Service Provider is not liable for any failure to perform due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, or other unforeseeable events.

13.1 Notification

In the event of a force majeure, the Service Provider will notify the Client as soon as possible and make reasonable efforts to reschedule the service.

14. Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.

14.1 Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and the Service Provider regarding the subject matter and supersede all prior agreements.

15. Acceptance

By engaging our House Clearance services in Purley, the Client acknowledges and agrees to abide by these Terms and Conditions in their entirety.